Call Us: +86-769-88880777 | About Us | Feedback | FAQ | Newsletter signup

Help Guide

Help Guide

FAQ

Q. No. 1Are we a factory or just a trading company?

We are located at Guangzhou, China and founded in 1997 as designer and manufacture of digital flatbed printer with our own research institute, factory, marketing department, international aftersale service team etc. We research and produce the inks and other consumables to work with our printer, which can guarantee high resolution on different materials. What you need can be provided for your printing business.

Q. No. 2What can we do for you?

As a designer and manufacturer of digital flatbed printer in China with 10 years production experience, we can provide the printer with excellent performance & direct price. You will enjoy our onestop service.

Q. No. 3What are the advantages of digital flatbed printers?

The biggest advantage that you can get from flatbed digital printing is the versatility that they offer. No matter what material, what shape, and what size of the material you want to print on, as long as it has a flat surface and does not exceed the maximum size of printable area of the flatbed, you can print on it. The resolution of prints produced by these devices is also very high and they can print in quick speed. The ink consumption of the device is also very efficient and you are able to use the ink as optimally as possible.

Q. No. 4What is the difference between UV flatbed Printer and Ecosolvent printer?

UV printer is mainly featured by white printing, LED UV cold lamp and water chilling system, printing output is embossed thickness (up to10cm) with RIP professional color control software. The printed image is water proof, UV proof, and scratch proof, great for either indoor or outdoor use. Offer higher value prints to your customers, who can be highly competitive in the market.

Q. No. 5How about the operation of this printer?

Dont worry! It is very simple to operate this machine. We have professional user's manual and operation video. Just normal workers can operate it well after brief training.

Q. No. 6What is the ink used on our printer?

Basically, we have three kinds of inks: Textile ink, Edible ink, UV ink, and Multifunction ink. Textile ink is for the printing of shirt and all fabrics. Edible ink is for food printing such chocolate, biscuit, cookie, chewing gun, candy, cake etc. UV ink is only for UV printers. Multifunction ink is for the printing of all kinds of materials, except fabrics and food.

Q. No. 7UV curable ink advantage?

UV curable ink has a wide gamut and high density, which is very flexible and won't crack or flake off. White UV ink creates a very opaque image, allowing you to print vibrant colors onto virtually any colored or transparent substrate.

Q. No. 8How to choose a digital printer?

1.Judge if the printer is of high resolution. Print an image on a pvc sheet with high resolution (2880DPI*2880DPI) once. After the image is printed,put the pvc sheet on the flatbed printer and print again. If the image is very clear after twice printing, then the printer is of high resolution. 2.Get to know if the company has good aftersale service?If you want to use the printer skillfully, you have to choose a company with good aftersale service. If you meet problems, the company must have technicians to give you technical supports. IF NOT YOUR PRINTER WILL STAY IN YOUR WAREHOUSE SLEEPING THERE.

Q. No. 9How to order?

Please read the information in this site and get full understanding about our products.if you have any other concern,please contact our sales dept by mail to: sales@gateway.com Select the printing system model you prefer. Confirm the details with us by sending email.

Q. No. 10How about the payment?

1.Payment term: 100% payment before shipment or 30% payment as down payment. 2.Payment methods: T/T,Telegraphic Transfer transfer to our official bank account; Western Union,This is faster payment method used in the world wide.

Q. No. 11What’s the printer warranty?

1 year. During the 1 year warranty if any part is faulty, our company will give you replacing parts for free and help you to change the faulty parts. When the warranty expired, our company will still give you technician support for free. The only difference is the replacing part no longer free. So,we provide lifelong after sale service to you as long as you buy our printer.

Q. No. 12How about delivery time?

7 working days after deposit, All of the ordered goods will be tested with printing by our professional technicians before the shipment.